We know that when it comes to working with a new technology or framework, it’s vital that you have someone to lean on. Flamelink, a Firebase CMS, offers our users a range of Support options best suited to their individual needs and based on the plan they’ve selected.
Community Support (Flame plans)
Basic Support: (Firestarter & Bonfire plans)
- In-app support desk via Intercom (Sign up to Flamelink)
Priority Support: (Inferno & Wildfire plans)
- Expedited In-app support via Intercom (Sign up to Flamelink)
Premier Support: Exclusive to Solar Flare plans
- Dedicated Support channel with your team and Flamelink engineers.
- Dedicated Account Manager on standby to triage your support issue to the relevant team
- A clearly defined escalation process to get your issue resolved ASAP
- A Flamelink support SLA exclusive to Solar Flare customers