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We know that when it comes to working with a new technology or framework, it’s vital that you have someone to lean on. Flamelink, a Firebase CMS, offers our users a range of Support options best suited to their individual needs and based on the plan they’ve selected.

Community Support (Flame plans)

  • Join Flamelink’s vibrant Slack community
  • Access Flamelink’s frequently updated documentation hub

Basic Support: (Firestarter & Bonfire plans)

  • In-app support desk via Intercom

Priority Support: (Inferno & Wildfire plans)

  • Expedited In-app support via Intercom

Premier Support: Exclusive to Solar Flare plans

  • Dedicated Support channel with your team and Flamelink engineers.
  • Dedicated Account Manager on standby to triage your support issue to the relevant team
  • A clearly defined escalation process to get your issue resolved ASAP
  • A Flamelink support SLA exclusive to Solar Flare customers

Flamelink Support

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